Contact Us
Got a question about one of our casino reviews, spotted something that needs updating, or want to share feedback about your own experience with an Australian online casino? We're here to help. The team behind Online Casinos Australia is made up of researchers and reviewers who genuinely care about giving Australian players accurate, useful information — and your input helps us do that better.
How to Reach Us
The most reliable way to get in touch is by email. Whether your query is editorial, factual or about the site itself, drop us a line at [email protected] and a member of the team will pick it up.
We aim to respond to all enquiries within 48 hours, Monday to Friday. Messages received over the weekend are usually answered at the start of the following business week.
What You Can Contact Us About
We welcome messages on a range of topics. Here are the most common reasons readers get in touch:
- Review accuracy — if you believe information about one of the casinos we cover is out of date or incorrect, let us know. We take factual accuracy seriously and investigate every credible report.
- Player experiences — first-hand accounts from Australian players help us assess bonuses, withdrawal times, customer support and other practical details that are difficult to verify from the outside. We read every submission, even if we cannot reply individually.
- Suggesting a casino for review — if you think we've missed an online casino worth covering for Australian players, tell us. We'll look into it against our standard criteria before deciding whether to add it.
- Editorial or site feedback — general comments about how the site works, what information is missing, or how we can improve are always welcome.
- Business or partnership enquiries — please use the same email address and mark your subject line clearly. Note that commercial relationships do not influence our editorial rankings or ratings.
A Note on Our Editorial Independence
Online Casinos Australia is a comparison and review site. Some of the casinos listed here may have a commercial relationship with us, and we may earn a commission if a reader follows a link and signs up. That arrangement does not affect how casinos are ranked or rated — our positions are based on the factors we explain on our About page, and no casino can buy a higher position.
If you have a concern about editorial independence or believe a review is materially misleading, please flag it specifically in your email. We treat those messages as a priority.
Responsible Gambling Concerns
If you or someone you know is experiencing difficulty with gambling, please do not wait to reach out to a specialist support service. Our contact address is for editorial and site queries only — for urgent gambling-related support, visit our responsible gambling page for Australian helpline details and self-exclusion tools.
All casinos reviewed on this site are offshore operators available to Australian players. We encourage all readers to gamble responsibly, within their means, and only if they are 18 years of age or older.
Response Times and What to Expect
- General enquiries: within 48 hours on business days
- Factual corrections: we aim to investigate and, where warranted, update the relevant review within five business days of receiving credible evidence
- Partnership or business enquiries: allow up to five business days for an initial reply
- Player experience submissions: read and considered, though individual responses are not always possible given volume
If you haven't heard back within the expected window, a brief follow-up email is fine. Please include your original message or subject line so we can locate it quickly.
Explore the Site While You Wait
If your question is about how we review and rank casinos, our methodology and team background are covered on the About Us page. For information on site rules and how we handle content, see our Terms and Conditions.
We appreciate every message and look forward to hearing from you.